Customer Survey

Around March 2010 we invited our QuestionMaster Online/Anywhere customers to complete a survey online about how they were finding our online product. The result of this survey are shown below.

Question 1

How would you rate your experience with ICAL QuesitonMaster Online?

Excellent	23.7 %
Very Good	44.1 %
Good	25.4 %
OK	3.4 %
Bad	1.7 %
Poor	1.7 %
Terrible	0.0 %
Not answered	0.0 %

Question 2

Have you always been able to gain access to the questions when you've needed to study?

Yes, all of the time	66.1 %
Yes, most of the time	30.5 %
No, not always	1.7 %
Not answered	1.7 %

Question 3

How have you found the speed of the system?

Fast	69.5 %
Acceptable	28.8 %
Slow	1.7 %
Not answered	0.0 %

Question 4

ICAL QuestionMaster Online stores Statistics for you. Did you look at and use your stats?

Yes	91.5 %
No	6.8 %
Now answered	1.7 %

Question 4a

If you did use your stats... were they useful to your studying?

Yes	83.1 %
No	8.5 %
N/A	8.4 %

Question 5

ICAL QuestionMaster Online allows you to create and use a Study Timetable. Did you use this feature?

Yes	33.9 %
No	64.4 %
Not answered	1.7 %

Question 5a

If you did use the study timetable... did you find it beneficial?

Yes	33.9 %
No	1.7 %
N/A	64.4 %

Question 6

Do you think ICAL QuestionMaster Online is worth the money you paid to aid your learning and help you gain promotion?

Yes	91.5 %
No	8.5 %
Not answered	0.0 %

Question 7

If you needed to contact ICAL Tech support about ICAL QuestionMaster Online, did tech support resolve your query/problem to your satisfaction?

Yes	45.8 %
No	3.4 %
Did not require tech support	40.7 %
Not answered	10.1 %

Items:
Value:

Best Sellers:

Coupons
If you have a coupon for our shop then enter it here: